Shipping & Returns

Collection

Free collection from our office at St. Ellis Building, Wabera Street, Nairobi CBD, by appointment. We tell you when your order is ready.

Nairobi delivery

Delivery is available across Nairobi. The cost depends on the location and the size of the order, and it is shown on your quotation.

Countrywide

We send orders countrywide by courier. The cost is shown on your quotation, and transit time depends on the destination and the courier.

Lead times

Most equipment is ordered from our supplier for your project, so the lead time is stated on your quotation rather than shown on the website. We tell you straight away if it changes.

Before you order

Check lens choice, power method and recorder channel count before ordering. If you are unsure, ask us first. Because equipment is ordered for your project, it is far easier to confirm the specification before we order than to change it afterwards.

Returns

We do not accept returns for a change of mind, because equipment is ordered specifically for you. We accept a return when:

• The item is faulty on arrival
• We supplied a different item from the one on your quotation

Tell us as soon as you find the problem, and before the item is installed. Where a return is accepted, we cover the return shipping.

Equipment that has been installed, mounted or had cabling terminated cannot be returned as a wrong item. If it develops a fault, it is handled under warranty.

Faulty on arrival

Contact us with the model, serial number, your order reference and a description of the fault, with a photo if you can. Do not attempt a repair, because opening a unit can affect the warranty.