Technical Support

Technical support is available to anyone who buys equipment from us, whether we installed it or your own technician did.

Before you order

Send us the site details and we will check compatibility, PoE power budget, storage sizing, and whether the cameras you are considering suit the lighting conditions. This is free and it prevents most of the problems that show up on installation day.

During installation

If a technician is on site and something is not behaving, such as a camera not pulling an IP, a recorder not adopting a device, or unexpected image quality, WhatsApp us. Include the model numbers and a photo of what you are seeing.

Common issues worth checking first

• Camera not detected by the NVR: confirm the camera is on the same subnet and that the PoE port is delivering power
• PoE budget exceeded: count the total draw of connected cameras against the recorder's stated budget
• Poor night image on a full-colour camera: full-colour needs some ambient light; a completely dark position needs an IR model
• Storage filling faster than expected: check resolution and frame rate against your retention requirement

Contact

WhatsApp +254 768 055555 is the fastest route, especially from site.

Email info@urbaneyesecurity.co.ke for anything needing documentation.

Want us to look at it on site?

If a system is not behaving and you would rather we assessed it in person, book a free site survey. For a building with a system somebody else installed, our Corporate Risk Audit tests it and gives you the findings in writing.