Support & Warranty

Support and warranty

Support is available to anyone who buys equipment from us, whether we installed it or your own technician did.

Before you order

Send us the site details and we will confirm the specification, the recorder channel count and the storage you need before you commit to anything. There is no charge for this.

After installation

Contact us on WhatsApp at +254 768 055555 or by email at info@urbaneyesecurity.co.ke, Monday to Friday, 8:00 am to 5:00 pm EAT. Include your order reference and the model number. Technical support lists the checks worth making first.

Warranty

Equipment carries the manufacturer's warranty for that product, and we handle claims locally from Nairobi. The warranty period is confirmed on your quotation. See Warranty for what is and is not covered.

Returns

Because equipment is ordered for your project, returns are accepted only where an item is faulty or we supplied the wrong item. See Shipping and returns.