Trade Account Terms

Trade account terms

These terms apply alongside our Terms of Sale. What a trade account gives you explains the account in plain terms.

Who can apply

• Security installers and CCTV and access control technicians
• Electrical contractors and system integrators
• Network engineers and IT contractors
• Property developers, project managers and facilities teams
• Businesses that buy security equipment regularly

What approved accounts receive

• Project pricing, quoted per project in writing
• Specification review before you order: compatibility, power budget, storage and door counts
• Quotations that state the full scope of supply, assumptions and exclusions
• Technical support during commissioning, by WhatsApp or email in business hours
• Project registration for sites you are quoting
• Product and commissioning training sessions, arranged with each account

How pricing and payment work

• No prices are shown on this website to anyone, including account holders. Pricing comes on a quotation for a specific project.
• Pricing varies with order volume, the type of site and product availability.
• Payment follows the Terms of Sale: a deposit when you accept a quotation, and the balance before collection or dispatch.
• Invoice terms may be offered to established accounts. Credit terms are agreed in writing for each account.

How to apply

Apply through the trade account application. We ask for:

• Your name, business name and business registration, if registered
• Phone or WhatsApp number and email address
• The type of work you do and the area you operate in
• PSRA registration or trade certification, if you hold it
• One or two recent projects, or a company profile

A person reviews every application, and we reply within two working days, sometimes with a question before we confirm.

Your responsibilities

• Give accurate site and project information when you ask for technical guidance
• Keep the pricing we quote you confidential
• Take responsibility for installation workmanship, labour and third-party costs on your projects
• Install equipment in line with the manufacturer's guidance, which the warranty depends on

What support does not include

On-site installation labour, unless it is quoted separately.

Ending an account

You can close your account at any time. We may suspend an account where pricing is shared publicly or payment terms are not met, and we will tell you why.

Questions

Email info@urbaneyesecurity.co.ke or WhatsApp +254 768 055555.